Terms of service

Terms of Service

Last Updated: 04 March 2026 Furrynote LTD | furrynote.com

Welcome to Furrynote. By accessing or using our website at furrynote.com, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before placing an order or using our website.

These Terms form a legally binding agreement between you ("customer", "you", or "your") and Furrynote LTD ("we", "us", or "our"). If you do not agree to these Terms, please do not use our website.

1. About Us

Furrynote LTD 71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom

📧 Email: info@furrynote.com 📞 Phone: +44 7735 379834 🌐 Website: www.furrynote.com

Furrynote LTD is a private limited company registered in England and Wales. We operate an online retail store specialising in pet accessories and essentials, delivering to customers across the United Kingdom.

2. Eligibility

By using our website and placing an order, you confirm that:

  • You are at least 18 years of age
  • You are a resident of the United Kingdom
  • You are legally capable of entering into a binding contract
  • All information you provide to us is accurate, current, and complete

We reserve the right to refuse service to anyone at our sole discretion.

3. Products and Descriptions

We make every effort to ensure that product descriptions, images, and prices on furrynote.com are accurate and up to date. However:

  • Product images are for illustrative purposes only and may vary slightly from the actual item
  • We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice
  • We do not warrant that product descriptions or other content on the website are completely accurate, complete, or error-free

If a product you receive is materially different from its description, please contact us at info@furrynote.com and we will resolve the matter in accordance with your statutory rights.

4. Pricing and Payment

  • All prices displayed on furrynote.com are in British Pounds Sterling (GBP) and are inclusive of any applicable VAT where required
  • Prices are subject to change without notice
  • We accept payment via all major credit and debit cards, PayPal, and other payment methods available at checkout
  • Payment is taken in full at the time of placing your order
  • All transactions are processed securely through our payment provider. We do not store your card details

In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price and will notify you as soon as possible.

5. Order Acceptance

Placing an order on furrynote.com constitutes an offer to purchase. Your order is not confirmed until you receive an order confirmation email from us.

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

  • Product unavailability or stock issues
  • Suspected fraudulent activity
  • Errors in product pricing or description
  • Failure of payment authorisation
  • Restrictions on items that can be shipped to your address

If we cancel your order after payment has been taken, a full refund will be issued to your original payment method within 5–10 business days.

6. Shipping and Delivery

We deliver to addresses within the United Kingdom only. Orders are fulfilled through our third-party logistics partner, CJ Dropshipping.

  • Estimated delivery times are displayed at checkout and in your order confirmation email
  • Delivery timeframes are estimates only and are not guaranteed
  • We are not responsible for delays caused by customs, courier services, or circumstances beyond our control
  • Risk of loss and title for items pass to you upon delivery to the shipping address provided at checkout

If your order has not arrived within the estimated delivery window, please contact us at info@furrynote.com and we will investigate promptly.

For full details, please refer to our Shipping Policy on our website.

7. Returns, Refunds, and Cancellations

Our Return & Refund Policy forms part of these Terms of Service. By placing an order, you agree to the terms set out in our Return & Refund Policy, available at furrynote.com/policies/refund-policy.

Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014 are not affected by our policies.

8. Consumer Rights

As a UK consumer, you are protected by the following legislation:

  • Consumer Rights Act 2015 — goods must be of satisfactory quality, fit for purpose, and as described
  • Consumer Contracts Regulations 2014 — you have the right to cancel your order within 14 days of delivery
  • Consumer Protection from Unfair Trading Regulations 2008 — we are committed to fair and transparent trading

Nothing in these Terms limits or excludes your rights under UK consumer protection law.

9. Intellectual Property

All content on furrynote.com — including but not limited to text, images, graphics, logos, icons, and product descriptions — is the property of Furrynote LTD or its content suppliers and is protected by applicable intellectual property laws.

You may not:

  • Copy, reproduce, or distribute any content from our website without our prior written consent
  • Use our brand name, logo, or trademarks without permission
  • Scrape or extract data from our website using automated tools

10. Acceptable Use

By using our website, you agree not to:

  • Use the website for any unlawful or fraudulent purpose
  • Attempt to gain unauthorised access to any part of the website or its systems
  • Introduce viruses, malware, or other harmful code
  • Post or transmit any offensive, abusive, or defamatory content
  • Engage in any activity that disrupts or interferes with the normal operation of the website

We reserve the right to suspend or terminate your access to our website if you breach these Terms.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, privacy practices, or reliability of third-party websites and accept no responsibility for them.

Visiting any linked third-party website is entirely at your own risk.

12. Limitation of Liability

To the fullest extent permitted by UK law, Furrynote LTD shall not be liable for:

  • Any indirect, incidental, or consequential loss or damage arising from your use of our website or products
  • Loss of profits, revenue, data, or business opportunities
  • Any loss or damage caused by events beyond our reasonable control (force majeure), including natural disasters, strikes, supply chain disruptions, or government restrictions

Our total liability to you in connection with any order shall not exceed the total amount paid by you for that order.

This limitation does not apply to liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

13. Indemnification

You agree to indemnify and hold harmless Furrynote LTD, its directors, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or your misuse of our website.

14. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at furrynote.com/policies/privacy-policy.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

15. Cookies

Our website uses cookies as described in our Privacy Policy. By continuing to use our website, you consent to our use of essential cookies. You may manage your preferences for non-essential cookies via our cookie banner.

16. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page will reflect the most recent revision.

Your continued use of our website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

17. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you also have the right to access alternative dispute resolution (ADR) services. For online disputes, you may use the EU Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr or contact an approved ADR provider.

18. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Furrynote LTD regarding your use of our website and supersede all prior agreements or understandings.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:

Furrynote LTD 71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom

📧 Email: info@furrynote.com 📞 Phone: +44 7735 379834 🌐 Website: www.furrynote.com

We aim to respond to all enquiries within 2 business days (Monday–Friday).

Furrynote LTD is a private limited company registered in England and Wales. Company Registration Number: 16541263. Incorporated on 25th June 2025 under the Companies Act 2006.