Shipping policy

We are committed to providing a smooth and reliable shopping experience for all pet lovers across the United Kingdom.

Free Shipping on All Orders

We proudly offer FREE standard shipping on every order within the United Kingdom — no minimum spend required.

This includes deliveries to:

There are no hidden shipping fees at checkout.

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday to Friday (excluding public holidays).

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Estimated delivery times are:

Estimated total delivery time:
8–15 business days from the date of purchase

Please note that delivery times may vary during busy seasons, public holidays, or due to courier delays beyond our control.

Once your order ships, you will receive:

You can use this information to monitor your shipment in real time.

If you do not receive your tracking details within a 24 hours of placing your order, please contact us.

Please ensure your shipping address is correct before completing your order.

Furrynote is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided at checkout.

If your package is significantly delayed or appears lost in transit, please contact our support team and we will assist you as quickly as possible.

If your order arrives damaged, please contact us within 24 hours of delivery and include:

We will review the issue and arrange a suitable solution.

If you have any questions regarding shipping or delivery, please contact us:

📞 Phone: +44 7735 379834

🌐 Website: www.furrynote.com

📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom