Contact Us

Furrynote LTD | furrynote.com

We Are Here to Help 🐾

Have a question about your order? Need help finding the perfect product for your pet? Or simply want to get in touch? Whatever the reason, our team at Furrynote is always happy to hear from you.

We aim to respond to all enquiries within 2 business days (Monday–Friday).

Get In Touch

📧 Email: info@furrynote.com 📞 Phone: +44 7735 379834 🌐 Website: www.furrynote.com 📍 Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Customer Support Hours

How Can We Help?

📦 Order Enquiries Wondering where your order is? Have a question about something you have already purchased? Email us at info@furrynote.com with your order number and we will get back to you as quickly as possible.

↩️ Returns & Refunds Would like to return an item or request a refund? Please refer to our Return & Refund Policy for full details, or contact us directly and our team will guide you through the process step by step.

🚚 Delivery Questions Not sure about delivery to your area, or want to know more about our shipping timeframes? Visit our Shipping Policy or drop us an email and we will be happy to help.

🐱🐶 Product Questions Not sure which product is right for your cat or dog? Our team loves helping pet owners find the perfect match. Send us a message and we will point you in the right direction.

💬 General Enquiries For feedback, suggestions, complaints, or anything else — we are all ears. Your input helps us improve and serve you better.

Before You Contact Us

You may find an instant answer in one of our help pages:

• 🚚 Shipping Policy — delivery timeframes, tracking, and free shipping details

• ↩️ Return & Refund Policy — how to return an item and get a refund

• 📋 Terms of Service — your rights and our responsibilities

• 🔒 Privacy Policy — how we handle your personal data

Our Promise to You

When you contact Furrynote, you are speaking with a real team that genuinely cares. We do not use automated responses or make you jump through hoops. We listen, we respond, and we resolve.

Your satisfaction — and your pet's happiness — is what we are here for.

Registered Business Details

Furrynote LTD Private Limited Company — Registered in England and Wales Company Registration Number: 16541263 Incorporated: 25th June 2025 under the Companies Act 2006 Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

📧 info@furrynote.com 📞 +44 7735 379834

Furrynote LTD is a private limited company registered in England and Wales. Company Registration Number: 16541263. We are committed to providing honest, transparent, and friendly customer support to every pet owner across the United Kingdom.