Privacy policy

Last Updated: 04 March 2026 Furrynote LTD | furrynote.com

At Furrynote, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Furrynote LTD ("we", "us", or "our") collects, uses, stores, and protects your personal data when you visit or make a purchase from furrynote.com.

Please read this policy carefully. If you have any questions, contact us at info@furrynote.com.

1. Who We Are

Furrynote LTD 71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom

📧 Email: info@furrynote.com 📞 Phone: +44 7735 379834 🌐 Website: www.furrynote.com

Furrynote LTD is the data controller responsible for your personal data. We are subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

When you visit our website or place an order, we may collect the following information:

a) Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment information (processed securely — we do not store card details)
  • Any messages or enquiries you send us

b) Information collected automatically:

  • IP address
  • Browser type and version
  • Device type (desktop, mobile, tablet)
  • Pages visited and time spent on site
  • Referring website or source
  • Cookies and similar tracking technologies

c) Information from third parties:

  • Payment processors (e.g. Shopify Payments, PayPal)
  • Advertising platforms (e.g. Google, Meta)
  • Shipping and fulfilment partners

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To process and fulfil your orders — including payment processing, shipping, and delivery updates

 

  • To communicate with you — order confirmations, shipping notifications, and customer support

 

  • To manage returns and refunds — in accordance with our Return & Refund Policy

 

  • To improve our website — analysing how visitors use our site to enhance user experience

 

  • To send marketing communications — only if you have opted in; you may unsubscribe at any time

 

  • To comply with legal obligations — including tax records, fraud prevention, and regulatory requirements

 

  • To prevent fraud and ensure security — monitoring for suspicious activity on our platform

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract performance — processing your order and delivering your purchase

 

  • Legal obligation — complying with UK tax, accounting, and consumer protection laws

 

  • Legitimate interests — improving our services, preventing fraud, and securing our platform

 

  • Consent — sending marketing emails or using non-essential cookies (you may withdraw consent at any time)

5. Sharing Your Personal Data

We do not sell your personal data. We may share your data with trusted third parties only where necessary:

  • Shopify Inc. — our e-commerce platform provider (data may be processed outside the UK; Shopify complies with UK GDPR adequacy standards)

 

  • CJ Dropshipping — our fulfilment and logistics partner, to process and ship your orders

 

  • Payment processors — such as Shopify Payments, PayPal, or Stripe, to handle transactions securely

 

  • Courier and shipping services — to deliver your orders

 

  • Google and Meta — for analytics and advertising (only if you have consented to non-essential cookies)

 

  • Legal and regulatory authorities — if required by law, court order, or to protect our legal rights

All third parties are required to handle your data securely and in compliance with applicable data protection laws.

6. International Data Transfers

Some of our third-party service providers are based outside the United Kingdom. When we transfer your data internationally, we ensure appropriate safeguards are in place — such as UK adequacy decisions, Standard Contractual Clauses, or equivalent protections — in line with UK GDPR requirements.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Order and transaction records — kept for 7 years to comply with UK tax and accounting regulations

 

  • Customer account data — kept for as long as your account is active, or as needed to provide our services

 

  • Marketing data — kept until you unsubscribe or withdraw consent

 

  • Website analytics data — typically retained for up to 26 months

After these periods, your data is securely deleted or anonymised.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

  • Essential cookies — necessary for the website to function (e.g. shopping cart, checkout)

 

  • Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)

 

  • Marketing cookies — used to show you relevant ads on other platforms (e.g. Google Ads, Meta Pixel)

You can manage your cookie preferences through our cookie banner when you first visit the site, or by adjusting your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

9. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • Right to access — request a copy of the personal data we hold about you

 

  • Right to rectification — request correction of inaccurate or incomplete data

 

  • Right to erasure — request deletion of your personal data ("right to be forgotten"), subject to legal obligations

 

  • Right to restriction — request that we limit how we process your data in certain circumstances

 

  • Right to data portability — receive your data in a structured, machine-readable format

 

  • Right to object — object to processing based on legitimate interests or for direct marketing purposes

 

  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@furrynote.com. We will respond within 30 days of receiving your request. We may need to verify your identity before processing your request.

10. Marketing Communications

If you opt in to receive marketing emails from us, we may send you updates about new products, promotions, and special offers. You can unsubscribe at any time by:

  • Clicking the "Unsubscribe" link in any marketing email
  • Emailing us at info@furrynote.com with the subject line "Unsubscribe"

We will never share your email address with third parties for their own marketing purposes.

11. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. These include:

  • SSL/TLS encryption on all pages of our website
  • Secure payment processing via PCI-DSS compliant providers
  • Restricted access to personal data within our organisation
  • Regular security reviews of our systems and processes

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

12. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@furrynote.com and we will delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any third-party site you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

15. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection supervisory authority:

🌐 www.ico.org.uk 📞 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please reach out to us at info@furrynote.com first.

16. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Furrynote LTD 71-75 Shelton Street, Covent Garden London, WC2H 9JQ United Kingdom

📧 Email: info@furrynote.com 📞 Phone: +44 7735 379834 🌐 Website: www.furrynote.com

We aim to respond to all enquiries within 2 business days (Monday–Friday).

Furrynote LTD is a private limited company registered in England and Wales. Company Registration Number: 16541263. Incorporated on 25th June 2025 under the Companies Act 2006.