Product Responsibility Policy – Furrynote LTD

🕌 Islamic Business & Product Responsibility Policy – Furrynote LTD

At Furrynote LTD, we are committed to conducting our business in full alignment with Islamic values, honesty, and customer trust. Our goal is to serve our customers with sincerity (ikhlas), transparency (amanah), and responsibility (mas’ooliyyah), while offering useful and ethically sourced pet products.

⚖️ 1. Order Process & Ownership Clarity

When you place an order on our website, you are essentially giving Furrynote LTD the responsibility to procure the selected product on your behalf. Once we receive your order, we purchase the product from our trusted supplier and arrange for delivery to your address.

Please note:

The product you ordered is considered to be your property only after it is successfully delivered to you and matches your expectations.

Until then, the entire responsibility of the product lies with us — the team of Furrynote LTD.

You are receiving the product as our representative, and we are fully accountable for ensuring it reaches you correctly and in good condition

✅ 2. Full Responsibility Until Product Delivery

We guarantee that:

If you do not receive the correct product as promised, or it does not match the description, we will take full responsibility.

You will receive either a 100% refund or a free replacement, based on your preference.

We kindly request that you notify us within 1 to 7 days of receiving the product if there is any issue.

📞 3. Dedicated WhatsApp Support

We believe in personal support, not just automated replies. That’s why:

You will have access to one-on-one WhatsApp support for any questions or concerns.

Our team is here to support you until you are fully satisfied and receive the correct product.

Communication will be warm, respectful, and prompt, as expected in a halal business practice.

❌ 4. No Haram or Unethical Products

In accordance with our Islamic values, we do not sell:

Products involving alcohol, pork, gambling, or any haram content

Items that exploit or harm animals

Products that contradict Islamic ethics or modesty

🤲 5. Our Islamic Commitment

We conduct our business in line with the teachings of the Prophet Muhammad ﷺ:

> “The honest, trustworthy merchant will be with the prophets, the truthful, and the martyrs.”

📘 [Tirmidhi, Hadith 1209]

Our intention (niyyah) is to earn halal income through ethical means, ensuring that our customers are never cheated, misled, or harmed in any way.

📝 Summary of Our Promise to You:

💬 Our Promise

📌 You are ordering from us directly — we take full accountability.

📦 Until the product reaches your hand safely, it is our responsibility.

🔁 If you don’t get what you ordered, we refund or replace — no excuses.

☎️ You get personal WhatsApp support — no bots.

🕊 All products are halal and ethically sourced.

Jazakum Allahu Khairan for placing your trust in Furrynote LTD. We are here to serve you with honesty and care.

If you have any questions, don’t hesitate to reach out to us via email or WhatsApp.

— Furrynote LTD Team