Furrynote LTD – FAQ (Frequently Asked Questions)

Q1: What makes your pet products halal-friendly?

A: At Furrynote LTD, we carefully select products that contain no haram ingredients (such as pork, alcohol, or non-zabiha animal byproducts). All grooming items, treats, and food products are screened for halal compliance, so you can shop with full confidence.

Q2: Where do your products come from?

A: We source our products from trusted suppliers, and once you place an order, we purchase the item on your behalf and take full responsibility until it safely reaches your hands.

Q3: What if I receive the wrong item or it’s damaged?

A: No worries! If the item doesn’t match your order or arrives damaged, simply let us know within 1 to 7 days of receiving it. You’ll receive a 100% refund or a free replacement — your choice.

Q4: How does your WhatsApp support work?

A: You can chat directly with a real human from our team using WhatsApp. We’re here to answer questions, track orders, and assist you personally — no bots, no delays.

Q5: Do you ship all over the UK?

A: Yes! We deliver across the UK using reliable shipping partners. Most orders arrive within 4–8 working days, depending on the product and location.

Q6: When do I officially own the product I ordered?

A: You become the owner of the product after it has safely arrived and matches your order. Until then, we remain fully responsible — that’s part of our Islamic guarantee.

Q7: Can I return a product if I change my mind?

A: If the product is unused and still in original packaging, you may request a return within 7 days. Please contact us via WhatsApp to begin the process.

Q8: Do you sell food approved for cats and dogs in the UK?

A: Absolutely. All food products are pet-safe and either vet-approved or from reputable UK-standard manufacturers. We do not sell any harmful or uncertified products.

✅ Guarantee Policy (Islamic Responsibility Promise)

At Furrynote LTD, we believe in business with barakah (blessing) — and that starts with trust.

That’s why we offer a 100% Islamic Guarantee on every order.

🛡️ Our Promise to You:

If your product is not as described or arrives damaged, you will get a full refund or replacement, no questions asked.

We take full responsibility for your order until it reaches your hands and matches what we promised.

If something goes wrong, we will not blame the courier or the supplier — we are answerable.

You can reach us anytime via 1-to-1 WhatsApp support, and we’ll assist you personally.

You are encouraged to report any issues within 1–7 days of receiving your product.

🧕 Islamic Business Ethics:

In accordance with the teachings of Islam:

We do not sell haram items (pork, alcohol, harmful chemicals, etc.)

We treat our customers as our partners — not just buyers.

Until the correct product reaches you, we consider you our agent, not the final recipient.

Once the right product is delivered to you, you become the rightful owner.

> “The honest merchant will be with the Prophets, the truthful, and the martyrs.” — [Tirmidhi]

📦 This is not just a guarantee. It’s our amanah (trust).

If you need help, simply WhatsApp us — we’ll respond quickly and personally.